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Read This Before Post A Bug Report

Discussion in 'Clash Hero' started by Clash Hero, Aug 4, 2017.

  1. Clash Hero

    Clash Hero Member Server Owner

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    Hello, Community!
    In the latest day, we have seen a lot of new thread regarding Bugs on our server, we would thank you for reporting them but, as you may image, it's useless to report the same bug 50 times. we know the existence of it, so don't post over and over the same problem.

    Below a list of the known bug, so before opening a new thread, check here if we are already aware of it.

    • #1 " Can't connect "
    The Problem: When I open the app, the game stays frozen to the loading bar and appear a pop up with "Connection Error"
    The solution: Sometimes the server is full and isn't able to accept a further connection. Try again in 30-60 seconds. If the pop up keeps showing it means the server is in overflow, so try again later.

    • "Village isn't saved"
    The Problem: When I upgrade buildings, troops, heroes, spells and then come back to play, I found the item not upgraded as I've done.
    The solution: This is mostly a server problem so there isn't a real solution. But, you can try to upgrade your item slowly, if you do like this, is more likely that the item is being saved.
     
    fredipaulus likes this.
  2. Gurkan

    Gurkan Rookie

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  3. panda b panda

    panda b panda Rookie

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    I cant update that app
     
  4. Ultrapowa

    Ultrapowa Nefiro Studio Staff Member Admin Moderator

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    @panda b panda What prevents you from updating? Are you playing on iOS or Android?
     
  5. ErickBr

    ErickBr Rookie

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    Hadi likes this.
  6. Lak

    Lak Rookie

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    Fddhh
     

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